Breaches and incidentsBriefReported by a reputable outlet, citing the company

Booking.com: guest reservation data accessed, reservation PINs reset

Booking.com said it “recently noticed some suspicious activity” in which unauthorized third parties could access some guests’ booking information.

Disclosed

What happened

  • Booking.com said it “recently noticed some suspicious activity” in which unauthorized third parties could access some guests’ booking information: names, email and postal addresses, phone numbers and messages shared with properties. It says payment data was not accessed. Count not disclosed.
  • Root cause: not disclosed. Malwarebytes assesses that hotel partner accounts were the likely route (researcher view, not a company finding).
  • No attacker named.
  • Contained; affected guests notified individually; PINs reset for existing and past reservations.