Breaches and incidents
SBI Card and Teleperformance (India): call-centre insiders leaked cardholder data used for Rs 2.6 crore OTP fraud
Delhi Police IFSO announced 18 arrests on 16 Aug 2025.
- Disclosed
- Verification
- Confirmed by two or more outlets
What happened
- Delhi Police IFSO announced 18 arrests on 16 Aug 2025. Police said “insider moles” at the authorised Card Protection Plan call centre in Gurugram run by Teleperformance (TP) leaked SBI credit card customer data; two employees are named. Fraudsters posed as bank executives to get OTPs and CVVs, bought e-gift cards on travel platforms and sold them for cash or USDT; about Rs 2.6 crore over about six months; 52 phones seized.
- Root cause: insider exfiltration at an outsourced vendor, per police.
- Attacker: a syndicate; police name three alleged masterminds.
- Response: arrests; no statement from SBI Card or Teleperformance in the sources.