Breaches and incidents
WS Audiology (Widex, Signia): unauthorized access to parts of IT, CRM and customer-facing systems taken offline
SONIMUNDUS reports WS Audiology informed the public on 26 Oct that unauthorized parties accessed its CRM environment and certain operational IT systems.
- Disclosed
- Verification
- Confirmed by two or more outlets
What happened
- SONIMUNDUS reports WS Audiology informed the public on 26 Oct that unauthorized parties accessed its CRM environment and certain operational IT systems; HearingTracker quotes WSA’s 30 Oct update that the incident “related to WSA’s own IT environment” and that operations continued “but with some interruptions”. Whether customer or business data left is not confirmed (SONIMUNDUS).
- Root cause: not disclosed; SONIMUNDUS says when and how attackers got in is not known.
- No attacker named.
- WSA took internal and customer-facing systems offline as a precaution (Widex MOMENT app, Widex Compass Cloud, Signia TeleCare) and is restoring them in phases; Compass Cloud was back and a spokesperson said the threat “was not caused by our cloud-based software”; hearing aids were not affected. External forensic investigators are involved.