CVE-2024-57727: SimpleHelp Path Traversal Vulnerability

What it is

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Description quoted from the CVE record (assigned by mitre, published 2025-01-15).

Weakness: CWE-22 Improper Limitation of a Pathname to a Restricted Directory (‘Path Traversal’)

How it can be exploited

Exploitable over the network with low attack complexity needing no privileges and no user interaction. Impact: confidentiality high, integrity high, availability none. CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:H/A:N

CISA assessment (SSVC): CISA assesses exploitation as active. Automatable: yes. Technical impact: total.

On CISA KEV since

2025-02-13

US federal deadline

2025-03-06

Ransomware use

Yes

Public exploit evidence (Exploit Observer)

Also known as: BDU:2025-00725, CNNVD-202501-2289, EUVD-2024-53725, GHSA-x84r-h282-g729

VEDAS cluster: VEDAS:FLASHWARP

Exploit Observer links 7 pieces of public exploit code or detection modules that name this CVE or one of its aliases.

Exploit code and modules (7)

Code that names this CVE. A repository can be a working exploit, a scanner, a fake or malware; read it before running anything.

• Nuclei template: https://raw.githubusercontent.com/projectdiscovery/nuclei-templates/main/http/cves/2024/CVE-2024-57727.yaml
• Code repository: https://github.com/imjdl/cve-2024-57727
• Code repository: https://raw.githubusercontent.com/ARPSyndicate/vedas-signatures/main/nuclei/2024/CVE-2024-57727.yaml
• Code repository: https://raw.githubusercontent.com/ARPSyndicate/vedas-signatures/main/nuclei/2024/CVE-2024-57727.yaml
• Code repository: https://raw.githubusercontent.com/ARPSyndicate/vedas-signatures/main/suricata/2024/CVE-2024-57727.rules
• Code repository: https://raw.githubusercontent.com/ARPSyndicate/vedas-signatures/main/suricata/2024/CVE-2024-57727.rules
• Code repository: https://raw.githubusercontent.com/ARPSyndicate/vedas-signatures/main/suricata/2024/CVE-2024-57727.rules

Research and write-ups (1)

• Research or write-up: https://www.hivesystems.com/blog/critical-simplehelp-vulnerability-cve-2024-57727-exploited-by-ransomware-groups

Vulnerability databases and vendor advisories (6)

Catalogue entries, not exploit evidence.

• Vulnerability database or vendor advisory: https://euvd.enisa.europa.eu/enisa/EUVD-2024-53725
• Vulnerability database or vendor advisory: https://github.com/advisories/GHSA-x84r-h282-g729
• Vulnerability database or vendor advisory: https://nvd.nist.gov/vuln/detail/CVE-2024-57727
• Vulnerability database or vendor advisory: https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727
• Vulnerability database or vendor advisory: https://www.cnnvd.org.cn/home/globalSearch?keyword=CNNVD-202501-2289
• Vulnerability database or vendor advisory: https://www.tenable.com/cve/CVE-2024-57727

176 more references returned by Exploit Observer did not name this CVE or an alias, so they are left out.

VEDAS data as of 2026-11-01T17:12 UTC; fetched 2026-11-02.

Live scores

EPSS

0.968
very likely to be attacked soon

VEDAS

0.987
strong exploit evidence

On CISA KEV

Yes, since 2025-02-13

Detection rule

Nuclei · Suricata

Thin horizontal line: the “likely” (EPSS 0.10) or “strong” (VEDAS 0.90) threshold. Shaded “no data” areas are periods when cve-scores did not publish.

Who is affected

Version ranges exactly as the CVE record states them. “Before X” means X is the first fixed version.

How to fix it

CISA required action: Apply mitigations per vendor instructions or discontinue use of the product if mitigations are unavailable.

Vendor guidance:

• https://simple-help.com/kb---security-vulnerabilities-01-2025
• https://www.cisa.gov/news-events/cybersecurity-advisories/aa25-163a
• https://nvd.nist.gov/vuln/detail/CVE-2024-57727

How to detect it

Nuclei template (active check)

SimpleHelp remote support - Path Traversal

SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted HTTP requests. These files include server configuration files containing various secrets and hashed user passwords.

Name and description quoted from the template, written by VEDAS.

The template sends 1 request (GET /toolbox-resource/../serverconfig.xml); it decides using word matchers. Severity in the template: high. Marked as not yet verified against a live vulnerable target.

Run it against a host you own or are authorised to test:

nuclei -u https://your-host -t CVE-2024-57727.yaml

id: CVE-2024-57727

info:
  name: "SimpleHelp remote support - Path Traversal"
  author: vedas-arpsyndicate
  severity: high
  description: |
    SimpleHelp remote support software v5.5.7 and before is vulnerable to multiple path traversal vulnerabilities
    that enable unauthenticated remote attackers to download arbitrary files from the SimpleHelp host via crafted
    HTTP requests. These files include server configuration files containing various secrets and hashed user
    passwords.
  reference:
    - https://www.exploit.observer/?keyword=CVE-2024-57727&match=exact
    - https://subdomain.center/?engine=ammonites&keyword=simplehelp&match=exact
  classification:
    cvss-metrics: CVSS:3.1/AV:N/AC:L/PR:N/UI:N/S:U/C:H/I:N/A:N
    cvss-score: 7.5
    cve-id: CVE-2024-57727
    cwe-id: CWE-22
  metadata:
    verified: false
  tags: cve,cve2024,simplehelp,lfi,kev,vkev,vuln
http:
  - raw:
      - |
        GET /toolbox-resource/../serverconfig.xml HTTP/1.1
        Host: {{Hostname}}

    matchers-condition: and
    matchers:
      - type: word
        part: body
        words:
          - '<SimpleSuite'
          - '<HashPassword>'
        condition: and

      - type: word
        part: content_type
        words:
          - 'application/octet-stream'

CVE-2024-57727.yaml on GitHub

Suricata rules (network detection)

1 rule that alert on traffic matching this exploit: VEDAS CVE-2024-57727 SimpleHelp remote support - Path Traversal. Add them to your Suricata rule set and reload.

alert http $EXTERNAL_NET any -> $HTTP_SERVERS $HTTP_PORTS (msg:"VEDAS CVE-2024-57727 SimpleHelp remote support - Path Traversal"; flow:established,to_server; http.uri; content:"toolbox-resource"; nocase; content:"../"; nocase; fast_pattern; classtype:web-application-attack; reference:cve,CVE-2024-57727; reference:url,https://www.exploit.observer/?keyword=CVE-2024-57727&match=exact; reference:url,https://subdomain.center/?engine=ammonites&keyword=simplehelp&match=exact; sid:1009283; rev:1;)

CVE-2024-57727.rules on GitHub

References

Government sources

• https://www.cisa.gov/known-exploited-vulnerabilities-catalog?field_cve=CVE-2024-57727 (government-resource)

Other references

• https://www.horizon3.ai/attack-research/disclosures/critical-vulnerabilities-in-simplehelp-remote-support-software/
• https://simple-help.com/kb---security-vulnerabilities-01-2025#security-vulnerabilities-in-simplehelp-5-5-7-and-earlier

Other databases

• CVE record (cve.org)
• NVD
• Exploit Observer

Where this comes from

This advisory is generated automatically by VEDAS from: CVE.org record, CISA KEV, cve-scores (EPSS and VEDAS), Exploit Observer, vedas-signatures. Text in quotes is reproduced from the source; everything else is a fixed template filled with source fields. Nothing here is written by a language model. Check the vendor advisory before acting, and read how VEDAS and Exploit Observer work, and their limits.